Betway
will always do our best to resolve your query quickly and professionally. If
you have any questions or concerns regarding your account, we encourage you to
reach out to us via Live Chat or Email.
However,
should you feel that your query was not dealt with satisfactorily, we have a
formal 3 Stage Complaint process that ensures your concerns are addressed
thoroughly and endeavors to ensure a resolution is reached.
To
initiate this complaints process, please email us ComplaintsNJ@betway.us
If you
still feel unsatisfied with the outcome, once you have completed the 3 Stage
Complaint process, you can direct your complaint to the Division of Gaming
Enforcement by completing a Patron
Complaint Form available hereand
emailing it to info@njdge.org.
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