Mandatory 2-Factor Authentication (2FA)

Mandatory 2-Factor Authentication (2FA)

In keeping with New Jersey regulations, 2-Factor Authentication (2FA) is a requirement on all accounts and has now been automatically enabled on your account. This is not a setting you will be able to disable so please ensure your email address is updated, as the One-Time PIN (OTP) will be emailed to you.

Once you successfully log in (either through username and password or Face ID/Touch ID), you will be prompted with this message:

From here, go to your email. You will have received a code to enter. This is your One Time Pin, or OTP. 

Take your code from here and enter it in the site. Your system will now prompt you for geolocation and from there, you are good to go!


What is it?

2FA is a more secure process than just logging in with an email and password. Once you have entered this information, a One-Time PIN (OTP) will be sent to your email address, and the screen where you entered your login information will ask for this OTP. Once you enter the OTP, you will go through the geolocation process as usual and be logged in. 


What if my email is wrong?

If you use an email for login that you no longer have access to, all you will need to do is contact us via email or chat. We will ask you a few verifying questions and then give you the opportunity to provide a new email address that you do have access to. 


Why do I have to do this? I have had an account for a while and have never used 2FA.

This is a new mandatory regulation from the New Jersey Division of Gaming Control board to ensure higher security. 


What if I use Touch ID/Face ID?

Touch ID/Face ID replace the login information, but not the 2FA. This means after you successfully pass Touch ID/Face ID, you will be prompted for the OTP sent to your email. 


How long is my OTP valid?

OTP codes are valid for 10 minutes. 


What if it is not working/I am not receiving the email?

To start off, try these steps here to clear cookies and cache. This tends to fix it most of the time. Also, make sure your app is updated (if you are on mobile app). If that does not work, please contact us via email or chat so we can find out what is going on. We are always here and happy to help!